Shipping policy

Nationwide Delivery

Town Appliance offers nationwide delivery on most appliances. In select regions, delivery is available with no minimum order size. In most areas, orders of $1,299 or more qualify for free standard delivery. Delivery eligibility and pricing vary by location, so enter your zip code on the product page or during checkout to check for free delivery.

Please note that certain brands may be excluded from delivery due to manufacturer restrictions. If you see additional charges at checkout, it's likely because your location falls within our remote zones, which may require a shipping surcharge.

Free In-Home Delivery in the Tri-State Area

In select zip codes across New York City, Long Island, Westchester, New Jersey, Philadelphia and the Baltimore area, our own delivery team brings your appliance into the room of your choice, including up to two staircases, free on every order, with no minimum purchase. Not every zip code in these areas is included; enter your zip code on the product page or at checkout to see the delivery options for your address.

Additional Free Delivery Options

For areas outside the free delivery range, we offer free or discounted shipping based on your order total. In most locations, orders of $1,299 or more qualify for free standard delivery, where appliances are left at the front door and do not include inside delivery. In some distant areas, a higher order total is required. You may upgrade to in-home delivery service, including up to two staircases, for an additional $99 fee. For remote areas, shipping prices may vary depending on the order size and will be displayed at checkout.

Remote Areas

For zip codes outside our primary delivery areas, shipping costs will be calculated post-purchase, and you'll be notified during the checkout process. Please email, call, or text us directly for a delivery quote.

Pro-Style Appliances

Certain pro-style appliances, including large and heavy ranges, may have additional delivery fees due to weight and complexity. These fees will be communicated after your purchase, so you'll know exactly what to expect.

Professional and built-in appliances also have their own installation and haul-away services, priced separately by size.

Some Exclusions

Town Appliance only ships to the continental United States. We do not ship directly to Alaska, Hawaii, Canada, or internationally. To support delivery in those regions we can ship to a freight forwarder. Additionally, we do not ship to APOs or PO Boxes. Finally, Town Appliance will not be responsible for products exported out of the continental United States; in such cases, all warranties will be void.

Small Appliances, Accessories & Laundry Pedestals

Small Appliances: Free nationwide delivery on small appliances across all areas.

Accessories: Nationwide delivery available for a flat $15 fee.

Laundry Pedestals: Nationwide delivery available for a flat $99 fee. Laundry pedestal installation is available in select areas, so enter your zip code on the product page to check.

Estimated Transit Times

In-stock orders usually ship within 24-48 hours. Special order items may take additional time.

For customers in the tri-state area, delivery typically takes 1-4 business days. For other areas, delivery is estimated to take 1-2 weeks. When using third-party carriers, orders are prepared promptly but may experience additional waiting time until the carrier company picks them up. Please note that these times may vary based on product availability and location.

For pre-ordered items listed as 'Temporarily Out of Stock,' we will keep you updated on the status of your order throughout the process.

Non-Refundable Delivery Fees

Once an order is collected by the carrier, delivery and shipping fees are non-refundable, even if the order is canceled before delivery. This is due to carrier scheduling and logistics costs incurred once processing begins.

Installation & Haul-Away

We install most major appliances and can take your old one away at the same visit. Availability and pricing vary by location, so enter your zip code on the product page to see which services we offer at your address and what they cost. Installation is added to your order alongside the appliance, and our team handles delivery and installation in one visit wherever possible.

What We Install

We install most major kitchen, laundry and outdoor appliances, including freestanding, built-in and professional models. Availability differs by appliance and by area, so the services offered for any specific product are shown on its product page once you enter your zip code.

What a Standard Installation Includes

Our technicians connect your new appliance to the existing, accessible power outlet, gas line, water line or vent already in place, then level and secure the unit.

Where a gas permit is required in your area, we obtain it and the cost is already included in the installation price you see.

What Is Not Included

Installation covers the connection itself, not modifications to your home. The following fall outside a standard installation:

• Parts. Power cords, gas flex lines, water lines, dryer vent hoses, stacking kits and similar parts are sold separately and are not included in the installation price.
• Copper water lines. We do not cut, flare or solder copper supply lines. If your water line is copper, it must be converted by a plumber before we arrive.
• Gas work. We do not run new gas lines, perform welding, or convert appliances between natural gas and propane.
• Electrical work. We do not install new circuits, outlets or hardwired connections, or alter existing wiring.
• Carpentry and ductwork. We do not modify cabinets, cut or alter countertops, enlarge cutouts, or run new duct work.
• Custom and wood panels. We install stainless steel panels on panel-ready dishwashers only, as a separate service from the appliance installation.
• Masonry and countertop work for built-in grills.
• Specialized plumbing of any kind.

If your installation needs any of the above, we recommend arranging a licensed plumber, electrician or contractor before your delivery date.

Haul-Away of Your Old Appliance

We can take your old appliance out of your home and remove it from the property at the same visit. Haul-away is offered as three separate services depending on the unit: standard appliances, professional ranges, and built-in refrigeration, which require more labor and handling.

If you are purchasing installation of the replacement appliance, we disconnect the old unit as part of that service. If you are purchasing haul-away only, the appliance must already be disconnected from power, gas and water before our crew arrives. Our teams cannot disconnect a unit that was not part of an installation order.

Before Your Appointment

A few things keep the visit on schedule:

• Clear a path from the entry to the installation location
• Make sure existing power, gas, water and vent connections are accessible and in working order
• Confirm the appliance fits through doorways and into the space
• Disconnect the old unit if you have not purchased installation of the replacement
• Have someone 18 or older present for the full appointment

If a required connection is not in place or not accessible when our team arrives, the installation may need to be rescheduled.

Checking Availability

Not every service is offered in every area. Some, such as built-in grill installation and panel installation, are available in a narrower service area than standard appliance installation. The product page shows exactly which services are available at your zip code once you enter it. If you do not see a service you need, contact us at (800) 288-1647. We can often arrange it.

Damaged or Defective Items

Please inspect your appliance carefully before signing for delivery. Check the product, the packaging and all visible areas for damage. If the item appears damaged, do not accept the delivery and contact us right away.

Visible damage, delivery damage and defective-on-arrival issues must be reported within 24 hours of delivery or before installation. Missing parts, incorrect items and concealed damage must be reported within 15 days of delivery.

If any damage is caused to your home during delivery or installation, including walls, floors, doorways or ceilings, please report it within 24 hours of delivery or installation, whichever occurs first.

Please inspect your appliance before installation begins. Once an appliance has been used, installed, plugged in or powered on, it cannot be returned and is covered by the manufacturer's warranty instead.

Full details on returns, restocking fees, cancellations and warranty claims are in our Return Policy.

Open-Box Products

Open-box products are carefully inspected and verified to be fully functional prior to shipping. These items may include minor cosmetic imperfections or packaging variations.

Please note: all open-box products are sold as-is, and returns or exchanges are not accepted.