Delivery & Installation Services

Delivery

Nationwide Delivery

Town Appliance delivers appliances across the continental U.S., with free delivery on most orders of $1,299 or more. Delivery options and pricing depend on your zip code. Enter it at checkout to see exactly what's available to you. Please note that certain brands may be excluded from delivery due to manufacturer restrictions.

Free In-Home Delivery in the Tri-State Area

In select zip codes across New York City, Long Island, Westchester, New Jersey, Philadelphia and the Baltimore area, our own delivery team brings your appliance into the room of your choice, including up to two staircases, free on every order, with no minimum purchase. Not every zip code in these areas is included; enter your zip code at checkout to see the delivery options for your address.

Delivery Everywhere Else

Outside our local delivery area, we deliver through our trusted freight partners:

• Orders of $1,299 or more: Free Threshold Delivery in most areas* (appliance delivered to your front door)
• Orders below $1,299: Threshold Delivery starting at $99, depending on location*
• Upgrade to In-Home Delivery: add $99 and we'll place your appliance in the room of your choice, including up to two staircases
  

*In some distant or remote areas, free delivery requires a higher order total and fees may be higher. Your exact delivery price is shown at checkout.

In-Home Delivery Exclusions

In-Home Delivery includes placement in the room of your choice and up to two staircases for standard qualifying appliances. Pro-style, built-in, oversized, or unusually heavy appliances may require special handling, extra manpower, or additional delivery fees. If you are unsure whether this applies to your purchase, please call us at (800) 288-1647 before placing the order.

Remote Areas

In designated remote areas, shipping costs may vary based on order size and will be shown at checkout. If you notice a shipping charge calculated during checkout, it’s likely because your location is considered for us within a remote area zone.

Custom Quote Delivery

For specific areas within the U.S., shipping costs will be calculated post-purchase, and you’ll be notified during the checkout process if this is applicable. Please email, call, or text us directly for a custom delivery quote.

Estimated Transit Times

In-stock orders usually ship within 24-48 hours. Special order items may take additional time.

For customers in the tri-state area, delivery typically takes 1-4 business days. For other areas, delivery is estimated to take 1-2 weeks. When using third-party carriers, orders are prepared promptly but may experience additional waiting time until the carrier company picks them up. Please note that these times may vary based on product availability and location.

For pre-ordered items listed as ‘Temporarily Out of Stock,’ we will keep you updated on the status of your order throughout the process.

Important Notes

• Exclusions: While many zip codes in the Tri-State Area qualify for free or reduced delivery fees, some zip codes—due to their distance or classification—fall under more expensive delivery zones. These fees will be shown at checkout for full transparency.
• Pro-Style Appliances: Certain large or heavy appliances may incur additional delivery fees due to size and complexity. These fees will be communicated after your purchase, ensuring full transparency on costs.
• Remote Areas: Designated remote locations may require additional delivery charges based on distance and order size.
• Town Appliance only ships to the continental United States. We do not ship directly to Alaska, Hawaii, Canada, or internationally. To support delivery in those regions we can ship to a freight forwarder. Additionally, we do not ship to APOs or PO Boxes. Finally, Town Appliance will not be responsible for products exported out of the continental United States; in such cases, all warranties will be void.
• Non-Refundable Delivery Fees: Once an order is collected by the carrier, delivery and shipping fees are non-refundable, even if the order is canceled before delivery. This is due to carrier scheduling and logistics costs incurred once processing begins.

Small Appliances, Accessories & Laundry Pedestals

Small Appliances: Free nationwide delivery on small appliances across all areas.

Accessories: Nationwide delivery available for a flat $15 fee.

Laundry Pedestals: Nationwide delivery available for a flat $99 fee.

Installation

We offer a range of installation services to make your appliance setup as seamless as possible. Additional services such as basic hookups and removal of old appliances are available in certain areas. Please check availability by entering your zip code on the product page or contacting our customer service team.

Installation of freestanding appliances will be performed only to existing power sources, fuel lines, or water lines. 

Please note that installation prices do not include the cost of additional parts required. Our team does not perform connections to copper lines, gas lines requiring welding, or specialized plumbing work.

Damaged or Defective Items

Please inspect your appliance before signing for delivery, and refuse it if it's damaged. Report visible or delivery damage and defective-on-arrival issues within 24 hours of delivery or before installation. Report missing parts, incorrect items, or concealed damage within 15 days. See our Return Policy for full details.

Please note: once an appliance has been installed, plugged in, or powered on, it cannot be returned due to shipping damage and is covered by the manufacturer's warranty instead. Full details are in our Return Policy

Open-Box Products

Open-box products are carefully inspected and verified to be fully functional prior to shipping. These items may include minor cosmetic imperfections or packaging variations.

Please note: all open-box products are sold as-is, and returns or exchanges are not accepted.