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Home > Help Center > Extended Warranty Plans

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Protect Your Investment

Replacing a single part could cost more than a protection plan.

New Leaf ServicePro Service Plans provide peace of mind by extending the manufacturer's warranty and providing additional coverage for a total of 3 or 5 years. ServicePro Service Plans are an economical way to extend your product's manufacturer parts and labor warranty. Even the best products can eventually malfunction and minor repairs can cost hundreds of dollars. By purchasing a New Leaf ServicePro Service Plan, you won't have to hassle with unexpected repair bills.

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Parts and Labor Fully Insured

These Service Plans offer full insurance on parts and labor by a service company rated A- (Excellent) by A.M. Best. Repair and replacement for parts and labor are covered up to the value of the insures appliance during the plan period.


Call Toll-Free Number

For 7 days a week, 24 hours a day, a toll-free number is available for you to call and ask for information or questions regarding your service plan in case you will need an appliance repair.


Pre-screened & Authorized Service Providers

There is a huge network of pre-screened, fully insured, authorized service centers that Service Pro offers.


100% Coverage of Parts and Labor - Neither Deductibles Nor Hidden Charges

In the event of electrical or mechanical failure, Service Pro will cover repairs to the appliance, so you don’t have to worry about any hidden charges.

Repair or Replace Promise

In case Service Pro is not able to repair the covered appliance, it will be replaced with an appliance of the same, or like features and functionality.


Transferable Plans

If the appliance is transferred or sold during the term of the plan, coverage can be transferred to a new owner.

Renewable

If ServicePro is unable to provide the , a reimbursement up to $250 at a laundry mat will be provided by ServicePro.

Multiple Repair Safeguard

If your appliance requires more than 3 service repairs within 12 months ServicePro will replace your appliance, after the expiration of the manufacturer's warranty.


Protection for Food Loss

If it comes to an event of a food loss due to manufacturer or electrical failure we will protect you with up to $250 for a qualified event.

Power Surge Protection

If it comes to a power surge, we will cover your appliance with up to $500. This also includes the term of manufacturer’s warranty.

In-home repair

Expert service will be provided at tour location by professional repair technicians.

50% Back Guarantee

If you choose to secure your appliance with all 5-year service plans, a 50% back guarantee will be received. This will qualify you to claim back 50% of the amount paid for the 5-year service plan.

Protect Your Investment

No worries, No hassle Repair or Replace Coverage*

Preferred Protection Plan

This plan offers two additional years after the manufacturer warranty expiration and commences when the original warranty is no longer effective. As for the terms of protection, this plan offers the same conditions as the original manufacturer warranty. It covers the complete repair cost of all parts and labor for any mechanical or electrical malfunction. In case in-home repair is not included in your manufacturer warranty, any authorized service in your area will be covered.

Preferred Protection Plan

This plan offers four additional years after the manufacturer warranty expiration and commences when the original warranty is no longer effective. As for the terms of protection, this plan offers the same conditions as the original manufacturer warranty. It covers the complete repair cost of all parts and labor for any mechanical or electrical malfunction. In case in-home repair is not included in your manufacturer warranty, any authorized service in your area will be covered.

800-288-1647

Frequently Asked Questions

Are my appliances covered by my homeowners insurance?

In specific situations like fire, theft or flood damage homeowners insurance typically covers appliances.

How long after buying a product can an extended service plan be purchased?

- One-year parts-and-labor manufacturer’s original warranty – up to 9 months from the purchase date

- 90-day labor warranty – within 30 days from the purchase

- Exception – All accidental policies, commercial add-on policies, and export policies covering the manufacturer’s warranty outside the U.S. at the time of sale.

Can I still purchase a service plan from you if my appliance is bought at another store?

Yes, even if your appliance is not purchased at Town Appliance, we can still provide you with a service plan for that appliance.

Am I still covered if I buy a service plan and then move to another part of the country or outside of the U.S.?

Your service plan follows your product. It’s still affective in other countries but it no longer has “on-site” or “in-home” provisions. International warranty-holders are reimbursed for claims because international servicers are not paid directly. The service number must be called or you should go online to obtain a service order number. Before the service can be performed the prior approval of all quotes is needed.

Can I transfer my service plan to another person along with the appliance?

Yes, you can. Within 10 days of the product’s transfer you can also transfer any remaining coverage to another person at a nominal charge of $25.

How to register for New Leaf?

When an Extended Protection Plan is purchased, Town Appliance will automatically register you for your New Leaf ServicePro.

Who will be servicing my appliance?

New Leaf has a network of factory-authorized service centers nationwide in the U.S.

New Leaf will determine the best servicers to assist you as long as you provide all the necessary information like brand, category and your zip code.

What do I do when my appliance needs service?

Simply visit www.newleafservicepro.com or call New Leaf’s call center at 855.879.6395 24 hours a day.

Are commercially-used appliances covered by service plans, in case of use in offices, sports bars and similar?

In this case, you will need a commercial service plan. A standard service plan only covers appliances used in a single-family residence.

How can I verify that I’ve bought an extended service plan?

Your service plan is being verified with two things:

1. You need an invoice or receipt.

2. New Leaf Pro package, which includes an activation code.

Both of these will be provided by Town Appliance. When the warranty is activated online, New Leaf will send you an email verification.

How can I acquire a replacement under the New Leaf Service Pro replacement program?

During the replacement period (the year following the expiration of the shortest portion of the manufacturer’s limited warranty), you will need to call the New Leaf toll-free number to receive a repair order number. You should then contact Town Appliance with the number and the defective appliance details in order to redeem it for an appliance of equal features and functionality up to the original purchase price. You will then be responsible for returning the defective product to New Leaf. Shipping charges may apply.

Will the new appliance be covered for the remainder of the service plan if the appliance is replaced?

In this case, the contract is fulfilled upon the appliance replacement. After that you have the option of purchasing a new plan on your new appliance.

How can I determine if my service plan is onsite or carry-in?

All major appliance warranties are in-home.