Your privacy is important to Town Appliance. We understand that all information transferred on our website is private and sensitive. Listed below is how we protect our customers from online fraud and protect your personal information. Let us know if you have any questions that are not covered on this page.
Information That We Collect
- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as credit card number, and billing address
- Unique Identifiers such as user name, account number, password
- Preferences Information such as product wish lists, order history, marketing preferences
We Use this information to...
- Fulfill your order
- Send you an order confirmation
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests
- Administer your account
- Send you a newsletter
- Send you marketing communications
- Administer contests and sweepstakes you entered, and notify you if you won
- Respond to your questions and concerns
Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at firstname.lastname@example.org.
“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”
Mobile Message Service Terms and Conditions
The Town Appliance mobile message service (the "Service") is operated by Town Appliance Inc. (“ Town Appliance ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Town Appliance's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Town Appliance through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Town Appliance. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (833) 454-1181 you'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Town Appliance mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (833) 454-1181 or email email@example.com.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. Specifically, Town Appliance gives your name, shipping address, phone number, and order information to our shipping carrier. Town Appliance also provides your name, billing address, and credit card information to the credit card processor who bills your account.
- As required by law, such as to comply with a subpoena, or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, to any other third party with your prior consent to do so.
- If Town Appliance is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so
User Access and Choice
If your personally information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or ask to have it removed from our site by making the change on our account information page or by contacting us by telephone or postal mail at the contact information listed below.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Tracking Technologies / Cookies
[Explain how cookies are used on your website.] Cookies are used on our site to keep track of the referring website, your recent history and to maintain any items that are placed in your shopping cart for your convenience. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Web Beacons / Gifs
We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. The clear gifs used on this site are used to report order total and item sales for tallying.
Safe Shopping Guarantee
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at TownAppliance.com. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card issuer in accordance with its reporting rules and procedures.
We make every effort to ensure that your purchase experience at Townappliance.com is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
To be sure you're browsing secure pages, check your web browser status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer, Firefox and Google Chrome to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://) in the website address to indicate that you're in a secure environment.
We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file.
Our website also offers publicly accessible product testimonials. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from the product testimonial please contact us at. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you choose to tell a friend about a product, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting them to look at the product. Town Appliance does not store this information and is only used for the sole purpose of sending this one-time email. Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
Social Media and Widgets
If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can e-mail us at email@example.com, or call our Customer Service department at 800-288-1647. Additionally, you can mail us at the below address.Town Appliance
10 S Clifton Ave,