Your privacy is important to Town Appliance. We understand that all information transferred on our website is private and sensitive. Listed below is how we protect our customers from online fraud and protect your personal information. Let us know if you have any questions that are not covered on this page.
Information That We Collect
- Contact Information such as name, email address, mailing address, phone number
- Billing Information such as credit card number, and billing address
- Unique Identifiers such as user name, account number, password
- Preferences Information such as product wish lists, order history, marketing preferences
We Use this information to...
- Fulfill your order
- Send you an order confirmation
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests
- Administer your account
- Send you a newsletter
- Send you marketing communications
- Administer contests and sweepstakes you entered, and notify you if you won
- Respond to your questions and concerns
Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at firstname.lastname@example.org.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. Specifically, Town Appliance gives your name, shipping address, phone number, and order information to our shipping carrier. Town Appliance also provides your name, billing address, and credit card information to the credit card processor who bills your account.
- As required by law, such as to comply with a subpoena, or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, to any other third party with your prior consent to do so.
- If Town Appliance is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so
User Access and Choice
If your personally information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or ask to have it removed from our site by making the change on our account information page or by contacting us by telephone or postal mail at the contact information listed below.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Tracking Technologies / Cookies
[Explain how cookies are used on your website.] Cookies are used on our site to keep track of the referring website, your recent history and to maintain any items that are placed in your shopping cart for your convenience. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Web Beacons / Gifs
We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information. The clear gifs used on this site are used to report order total and item sales for tallying.
Safe Shopping Guarantee
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at TownAppliance.com. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card issuer in accordance with its reporting rules and procedures.
We make every effort to ensure that your purchase experience at Townappliance.com is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
To be sure you're browsing secure pages, check your web browser status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer, Firefox and Google Chrome to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://) in the website address to indicate that you're in a secure environment.
We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file.
Our website also offers publicly accessible product testimonials. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from the product testimonial please contact us at. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you choose to tell a friend about a product, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting them to look at the product. Town Appliance does not store this information and is only used for the sole purpose of sending this one-time email. Your friend may contact us at email@example.com to request that we remove this information from our database.
Social Media and Widgets
If you have a question that isn't answered here, please contact us and we'll be happy to answer it for you. You can e-mail us at firstname.lastname@example.org, or call our Customer Service department at 800-288-1647. Additionally, you can mail us at the below address.Town Appliance
10 S Clifton Ave,