Customer Service

Shipping & Delivery

Weight Destination  Price (of order before taxes and shipping)  Cost of shipping
Less than 15 lbs  USA ALL UPS 
Over 15 lbs  NJ  Under $1999  $25 Curbside delivery / $55 - $250 for White Glove delivery (depending on location)
Over 15 lbs  USA  Under $1999

 $55 - $250 for White Glove delivery or Curbside delivery (depending on location)

 ANY  USA  Over $1999

 FREE Curbside delivery  / $55 - $190 for White Glove delivery (depending on location)













Privacy & Security
We take your privacy and security very seriously.
We NEVER share your email with ANYBODY.
We NEVER store your credit card number on our machines.
We use secure protocols to process your credit card number and send it to our credit card processing company.

Returns & Replacements
If you recieve a damaged appliance it must be noted at time of delivery, aternatively you can refuse the delivery.
Once appliance is recieved (and damages were not noted) there are no returns.
All appliances are subject to manufacturers warranty.

Ordering
You can order online 24 hours a day, or you can call us at: 1-800-288-1647 Monday - Thursday 9AM - 5PM EST.

Payment, Pricing & Promotions
We accept all major credit cards (VIsa, Mastercard, Discover, Amex).
We try very hard to have acurate prices on our website - but were not perfect. We are not responsible for typographical errors.
Feel free to contact us through our customer contact center:
http://www.townappliance.com/contacts/

Viewing Orders
After you make an order you can view them by following steps:
1. Login to your account by cliking here
2. Once logged in click on "My Orders" on the left hand side.
3. Choose an order you wish to view and click on "View Order" on the right hand side.

Updating Account Information
Once you have an account you can update it by following these steps:
1. Login to your account by cliking here.
2. To change your first name, last name, email address, or password click "Account Informaion" on the left hand side.
3. To change your billing address, or shipping address click on "Address Book" on the left hand side.

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