Goals and Values
Our motto : Small Town Courtesy with Big City Know How
Located in the quaint town of Lakewood, NJ, Town Appliance boasts a large showroom where models from each major brand are displayed. Because we, at Town, forge a personal relationship with each customer that we service, they keep coming back. We achieve our goal of presenting our clients with a pleasant buying experience by providing each and every shopper with courteous and patient service. This policy, combined with our wide ranging expertise on the features, costs and benefits of each model we sell, keeps our customers returning again and again. Our professional staff has been selling appliances for over 30 years and that experience is what our customers rely on to be sure that they are getting the product they want at the best price possible. The staff at Town Appliance is happy when you, the customer, are happy !
Our selection cannot be beat. We are authorized dealers of every major brand of appliance for the home and patio. As one of the biggest retailers in the tri-state area, we provide our customers with a vast array of products at every price level, ready to ship, most often by the following day.
With over 30 years as a major seller of appliances, we use our vast knowledge and experience to provide exceptional service to our customers. We know all the ins and outs of the full price range of the products we sell - from GE and Whirlpool to Bosch and Fulgor Milano, through the high-ends such as Viking, Wolf and Sub-Zero. Selling appliances is what we love, what we know and what we do. We don’t try to sell the customer our most expensive product. Rather, our aim is to sell an appliance that is perfect for our client - the product that will provide the features, reliability and the long lasting performance the customer is seeking.
We are there for our customers from planning to possible repair. Our helpful staff consists of experts on design, technology and brand features and reliability. No question or request is too trivial. We will spend as much time as a buyer needs to ensure a comfort level that all the information necessary to make an educated choice has been provided. With our assistance, each buyer will be confident that the appliance he chooses is exactly right. Our service does not end there. We have an excellent consumer relations department that offers friendly and informed assistance on any issue that may arise.
Lastly, Town Appliance has a full service appliance repair subsidiary. This enables us to quickly resolve any problem that may arise during the life of the appliance.
Everyone wants the assurance that what he bought was a GOOD BUY. There is no company better positioned to offer that to our customers. As one of the largest retail stores in the tri-state area, with a vast inhouse warehouse and a membership in a large national buying co-op group, we have the clout and the inventory available to offer our customers the lowest possible price for any appliance they choose.
In short: A buyer receives exceptional service for the life of the appliance. We take great pride that our customers are so pleased with our service, that they recommend us to their friends and family. Our company has experienced tremendous growth, specifically, through word of mouth. What better recommendation is there than customers telling their loved ones to shop at Town because they had a great buying experience there? Come visit us in our store or at our website to experience the Town Appliance way for yourself.